Terms of Service
Last Updated: September 2026
Welcome to Bakkal. These Terms & Conditions govern your use of our website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Bakkal
Bakkal is an online store based in Cape Town, South Africa, offering a range of food products including sweets, chocolates, biscuits, wafers, crackers, snacks, beverages, Turkish delights and other grocery products.
Throughout these Terms, “Bakkal”, “we”, “us” and “our” refer to the business operating the Bakkal online store.
2. Products & Availability
We aim to provide accurate product descriptions, images, sizes, weights and other information on our website.
Product packaging, design or appearance may occasionally change without prior notice from manufacturers.
All products are subject to availability. If a product becomes unavailable after you place an order, we may contact you to arrange a suitable alternative or refund for the unavailable item.
3. Prices
All prices are displayed in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices and promotions without prior notice. The price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to correction of obvious errors.
4. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent transactions
- Payment problems
- Delivery restrictions
- Obvious website or system errors
If we cancel an order after payment has been successfully received, an appropriate refund will be arranged.
5. Payment
Payment must be completed using one of the payment methods available at checkout.
Payments may be processed by third-party payment service providers. Bakkal does not generally store customers' complete payment card details.
An order may only be processed or dispatched once payment has been successfully confirmed where advance payment is required.
6. Delivery
We deliver within South Africa using third-party courier services.
Delivery charges, where applicable, are calculated or displayed during checkout.
Free standard delivery is available on qualifying orders of R1,200 or more, subject to the delivery options and any exclusions displayed at checkout.
Delivery times are estimates and may vary depending on location, courier operations, public holidays, weather, remote-area schedules and circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address and contact information.
Please see our Delivery Information page for further details.
7. Returns & Refunds
Returns and refunds are handled according to our Returns & Refunds Policy and applicable South African law.
For health, hygiene and food-safety reasons, opened or partially consumed food products generally cannot be returned simply because of a change of mind.
This does not limit any rights you may have regarding defective, unsafe, expired, damaged or incorrectly supplied goods under applicable law.
8. Damaged or Incorrect Orders
Please inspect your order after delivery.
If you receive an incorrect, damaged, defective or expired product, contact us promptly and provide your order number, details of the issue and photographs where appropriate.
We will assess the matter and provide an appropriate remedy in accordance with applicable law.
9. Product Information & Allergens
Customers should carefully review the product packaging, ingredient list, allergen information and manufacturer's instructions before consuming a product.
Products may contain or have been manufactured in facilities handling common allergens, including nuts, peanuts, milk, wheat/gluten, soy, eggs or other allergens.
If you have allergies or specific dietary requirements, please check the manufacturer's packaging before consumption.
10. Website Information
We make reasonable efforts to ensure that information on our website is accurate and current. However, occasional errors may occur in product descriptions, images, prices, availability or other website information.
We reserve the right to correct genuine errors where permitted by law.
11. Intellectual Property
Unless otherwise stated, content created for the Bakkal website, including its branding, website design, text and graphics, may not be copied, reproduced, distributed or commercially used without permission.
Third-party product names, trademarks, logos and packaging remain the property of their respective owners.
12. Promotions & Discount Codes
Promotions, special offers and discount codes may be subject to additional conditions, validity periods and availability.
Unless otherwise stated, promotions cannot be exchanged for cash or combined with other promotions.
We reserve the right to correct or cancel a promotion affected by an obvious error, fraud or misuse, subject to applicable law.
13. Limitation of Liability
To the extent permitted by South African law, Bakkal will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable South African law.
14. Privacy
Personal information collected through our website is handled according to our Privacy Policy and applicable South African data-protection requirements.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on our website, together with the applicable updated date.
16. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms is intended to limit any mandatory consumer rights available under South African law.
17. Contact Us
If you have questions about these Terms & Conditions or an order, please contact us:
Bakkal
21 Winning Way
Racing Park
Milnerton, Cape Town, 7441
South Africa
Email: support@bakkal.co.za
Phone: 021 556 6172 / 061 258 3662
