Secure Payments

At Bakkal, we want your online shopping experience to be simple, convenient and secure. We work with trusted payment providers to process payments safely when you place an order on bakkal.co.za

Safe & Secure Checkout

Your payment is processed securely through our approved payment providers. Sensitive payment information is handled through secure payment systems designed to protect your information during checkout.

Bakkal does not have access to your full credit or debit card details.

Payment Options

Depending on the payment option available at checkout, customers may be able to pay using:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Other payment methods made available through Yoco and PayFast

The payment methods displayed at checkout may vary depending on your device, payment provider and eligibility.

Yoco Payments

We use Yoco as one of our secure payment providers. Eligible payment methods available through Yoco will be displayed during checkout.

You will be able to review your order total before confirming payment.

PayFast Payments

PayFast is also available as a payment option on Bakkal. When PayFast is selected, your payment will be processed through PayFast's secure payment system.

Available PayFast payment methods will be shown during the checkout process.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation using the contact information provided during checkout.

If you do not receive confirmation or believe your payment was unsuccessful, please check your order status before attempting another payment.

Payment Issues

If you experience a problem while making a payment, please contact our customer service team and provide your order number, if available.

Please do not send us your full card number, CVV or other sensitive banking information by email, WhatsApp or telephone.

Refunds

Where a refund has been approved, it will generally be processed according to the original payment method and applicable payment-provider procedures.

For more information regarding eligible returns and refunds, please see our Returns & Refunds page.

Need Help?

Have a question about your order or payment? Our team is here to help.

Email: support@bakkal.co.za
Phone: 021 556 6172
Mobile: 061 258 3662

Customer Service Hours:
Monday–Thursday: 9am–4pm
Friday: 9am–1pm
Saturday–Sunday: Closed